A Double-Header Conference! Two Days, Two Topics

Day 1: Friday, Oct 7, 2022

Making the Human Half Suck Less - Taking Back Control When Dealing with Difficult Clients

When you work as a pet care professional, often one of the hardest aspects of your job is handling your two-legged clients. How many of us agree we don’t like humans, that’s why we work with animals – but attached to every animal is at least one human. We have no choice. Whether it’s dealing with unrealistic expectations, payment and scheduling issues or difficult personalities, working with people can make the most passionate trainer, behavior consultant, pet sitter or shelter staff frustrated and at their wit’s end. This can lead to unneeded stress and even burnout and leaving the field. 

Listen to five expert speakers discuss different ways to handle our most extreme clients. From setting boundaries to creating and enforcing policies to using technology to prevent client headaches, we’ll cover the ins and outs of our most challenging clients: the humans.


  • Teoti Anderson, CPDT-KA, KPA-CTP
  • Mychelle Garrigan, MSW, CDBC
  • Katenna Jones, ScM, ACAAB, CCBC, CDBC, Certified Fear Free Trainer
  • Tabitha Kucera, CCBC, RVT, KPA-CTP
  • Erika Lessa, dip.CBST, CDBT, CDBC, CPDT-KA

Day 2: Saturday, Oct 8, 2022

Presenting the “Kitten” Cat Behavior Consultant Showcase

When you work as a behavior consultant in the companion animal world, there are abundant speaking opportunities to demonstrate your knowledge if you work with dogs. For cat behavior consultants, particularly ones newer to the field, it can be much harder to get your voice heard. Sponsored by the Land on Your Feet (LYF) Mentor program for cat behavior consultants, this conference day will feature 6 talks by cat behavior consultants with a variety of experiences and topics to peak your interest. If you’re new to the field or have been working with cats for a long time, we invite you to listen to some fascinating discussions of cat behavior and working as a cat behavior consultant.


  • Katenna Jones, ScM, ACAAB, CCBC, CDBC, Certified Fear Free Trainer
  • Laura Cassiday, CCBC, Certified Fear Free Trainer
  • Allison Hunter-Frederick, Low Stress Handling Certified-Silver Level
  • Jennifer Van Valkenburg, CFTBS
  • Joey Lusvardi, PA-C, MSs, Low Stress Handling Certified-Silver Level, Human Animal Bond Certified, Feline Friendly Veterinary Professional, Feline Inappropriate Elimination Certificate
  • Sandra Grossmann, BS Food Science, UIUC Companion Animal Nutrition Certification, Approved Veterinary Assistant
  • Traci Weber, MSc Candidate, FFCP, FDM, LATG, CMAR, Human-Animal Bond Certified

Registration includes: 

  • Access to live event with Q&A with presenters
  • Recordings of both days, including the live Q&A sessions.
  • Access to recordings for 6 months. 

Pricing: Early bird rate is $150 through September 1, 2022; regular rate is $175. – 10% discount for 501c3 shelter and rescue staff/volunteers. 10% discount for IAABC and PPG members. Email [email protected] for discount codes.

CEUs: Approved for the following CEUs:

  • IAABC – 12 CEUs
  • CCPDT – 12 CEUs for behavior consultants (0 for trainers)
  • PPG (PPAB) – 12 CEUs
  • KPA – 12 CEUs
  • PSI – 8 CEUs

Please note (10/5/22) – We’re experiencing some issues with our credit card processing for registrations. If you need assistance registering, email us at info@hippocampusonline and we can send you an online invoice to register while we fix our website issue. We apologize for the inconvenience!

Course Information