Frequently Asked Questions
We do offer a 10% discount for current IAABC and PSI members. Please contact us at firstname.lastname@example.org with proof of membership and we will send you a discount code.
We accept all major credits cards through Stripe, our payment processor.
Once you have registered for a course you will receive instructions on how to access your specific course. In some cases if you have pre-registered for a course that has not gone “live” yet, you will not be able to login and view the course until the published live date. You can click on the Dashboard link on the main menu to access your courses.
Our courses are designed to be self-study and can be registered for at any time. Each course will have a set time frame for you to review the materials and complete them. A conference or workshop happens on a specific day or date and while live attendance is preferable, you will receive access to the recordings after the event is over for a limited amount of time.
If the course, conference or workshop you registered for has a Facebook group associated with it, the information on how to join the group will be provided in the syllabus for the course. You must sign up for the Facebook group with the same email you used to sign up for the course. If your email is different, please include that information in the Facebook join form.
Refunds are not available for self-study courses. For conferences and workshops with a specific start and end date, we will provide a full refund if requested in writing (via email) at least one week (seven days) prior to the start date. We cannot provide refunds if requested within that seven day time frame.
At this time we do not but we are working on it and hope to have it up and running by April 2021!