Frequently Asked Questions

We do offer a 10% discount for current IAABC and PSI members. Please contact us at with proof of membership and we will send you a discount code.

We accept all major credits cards through Stripe, our payment processor.

Once you have registered for a course you will receive instructions on how to access your specific course. In some cases if you have pre-registered for a course that has not gone “live” yet, you will not be able to login and view the course until the published live date. You can click on the Dashboard link on the main menu to access your courses.

For a conference, workshop or seminar that happens on a specific day or days, you will receive login information via email prior to the start of the event. Go to to find your event’s information.
Each event or course will have different time frames for access. Consult the posted information about each course/event prior to registering. If you are not sure about the amount of access time you will, please email us at with the course you are interested in and we can verifying the information for you.

Our courses are designed to be self-study and can be registered for at any time. Each course will have a set time frame for you to review the materials and complete them. A conference or workshop happens on a specific day or date and while live attendance is preferable, you will receive access to the recordings after the event is over for a limited amount of time.

You can use the Forgot Unsername/Password link on the Sign In page. You can also email us for assistance at

If the course, conference or workshop you registered for has a Facebook group associated with it, the information on how to join the group will be provided in the syllabus for the course. You must sign up for the Facebook group with the same email you used to sign up for the course. If your email is different, please include that information in the Facebook join form.

If you are interested in registering for an event or course and require a type of CEUs we do not offer, please email us with information on the type of credits we need. We will make every effort to apply for these CEUs but we can’t promise we will be approved as every provider has different requirements.
If you need technical support, please email us at We offer support via email only.

Refunds are not available for self-study courses. For conferences and workshops with a specific start and end date, we will provide a full refund if requested in writing (via email) at least one week (seven days) prior to the start date. We cannot provide refunds if requested within that seven day time frame.

At this time we do not but we are working on it and hope to have it up and running by April 2021!

Email us at with your bio and course idea and we can provide you with more information to see if we’re a good fit!